About
I'm an executive assistant and social media manager with 10 years in creator support, customer service, technical support, and quality assurance. At Concentrix Malaysia I support social media creators with monetization, account access, Reels, Insights, and Ads, keeping a 96% quality score vs. 90% target and 72% CSAT vs. a 50% target. That work earned me Rookie of the Year, Top Agent, and Rising Shining Star.
At Accenture, I started as a multiskilled advisor handling 37–50 customer service, technical support, and sales calls a day while closing 2–5 sales or upgrades daily. That performance earned me a promotion to Quality Auditing Associate, where I audited 50–60 calls and transcripts a day and coached agents to raise their scores. I also created a checklist tool that improved quality scores and boosted sales revenue at the same time, showing that great service and sales growth can go hand in hand.
I also work freelance as an executive assistant and social media manager for Mindanao Looperz Tour Agency and PatravajoPH, handling scheduling, travel coordination, and 3 Facebook pages and 1 Instagram account.
Key results
Numbers from my client work and support roles.
How I can help
Services built on what I do every day.
Creator & customer support
Chat, email, and ticket support; account access, monetization, and platform troubleshooting; policy guidance and clean escalations.
Quality assurance & auditing
Call and transcript audits, compliance checks, root-cause analysis, SMART action plans, agent coaching, and SWI updates.
Social media management
Facebook and Instagram pages, campaigns, content calendars, product review graphics, Meta Insights reporting, and brand reputation.
Admin & virtual assistance
Calendar and inbox management, meeting scheduling, travel and itinerary coordination, expense tracking, and project and task management.
Experience
10 years in creator support, quality, executive assistance, and social media management.
Executive Assistant & Social Media Manager
- Executive & Virtual Assistance
- Calendar & Inbox Management
- Travel & Itinerary Coordination
- Expense Tracking
- Project & Task Management
- Product Sourcing
- Social Media Management
- Creator Outreach & Collaborations
- Content Calendars & Branding
- Social Graphics
- Page Analytics
Advisor I, Customer Service (Creator Support)
- Creator & Customer Support
- Technical Support & Troubleshooting
- Policy Guidance
- Case Escalation
Client Intake Specialist
- Client Intake
- Legal Admin Support
- CRM & Case Records
Accenture Inc.
Quality Auditing Associate (Promoted) · Apr 2023 – Mar 2024
- Quality Assurance & Call Auditing
- Root-Cause Analysis
- Agent Coaching
Multiskilled Advisor (Customer Service, Technical Support & Sales) · Dec 2018 – Mar 2023
- Customer Service
- Technical Support
- Sales & Upselling
Estate Management Officer
- Records & Masterlist Management
- Client Relations
Proof of results
Straight from Meta's Creator Dashboard for a client page I manage.
Work samples
Design and content samples from my freelance social media and branding work. Tap an image to enlarge.
Branding & social graphics
Fashion product content
Awards & certifications
Recognized at both Concentrix and Accenture.
Concentrix Malaysia
- Rookie of the YearDec 2024
- Top AgentMar & Apr 2025
- Rising Shining StarAug & Dec 2025
Accenture
- Extra Mile Awardee, Client Award2022
- A-List Awardee2023
- Certified Accenture Quality Analyst2024
Education: Bachelor of Science in Biology, Bicol University, Legazpi, Albay (2012 – 2016) · Languages: English, Tagalog
Recognition moments
Photos from award ceremonies and recognition events. Tap a photo to enlarge.
Accenture
Concentrix
Skills & tools
What I work with day to day.
Support & Quality
- Creator Support
- Ticketing & Escalations
- CRM
- QA Audits
- Root-Cause Analysis
- Coaching
Digital Marketing
- Social Media Strategy
- Content Calendars
- Branding
Meta Ads Manager / Business Suite
Analytics & Reporting
- KPI Tracking
- Data Validation
- Reporting
Google Analytics
Google Data Studio- Meta Insights
Creative
CapCut
Canva
SCRL- VIDS
Edits
VA & Admin
Calendly
Trello
Asana
Otter.ai
TripIt
Expensify
Dropbox
E-commerce & Content
TikTok
TikTok Studio
Shopee Affiliates
Lazada Affiliates
Shein Affiliates
Alibaba
Collaboration
Google Workspace
Microsoft 365
Slack
Zoom
WebEx
Lark
Verint- LMS
AI Tools
ChatGPT
Claude
Grok
Gemini- Meta AI
Travel, Research & Networking
Traveloka
Trip.com
Klook
Skyscanner
Cheapflights
Agoda
Google Flights
LinkedIn
Let's work together
Open to creator or customer support, QA, social media management, and virtual assistance roles.
Available for remote work · Philippines (UTC+8) · Flexible with client time zones
angelcatbridgemillar@gmail.comlinkedin.com/in/angelica-millar-31b62b140
Tagum City, Davao del Norte, Philippines